Are you having problems with the Film and TV Pro website?
Browse the Frequently Asked Questions below to find the information you need.
If you can't find an answer, please contact our site support team
|How do I cancel my subscription?|
Want to cancel your monthly subscription?
|How do I delete my profile?|
What to do if you no longer want to be a member of Film and TV Pro
|What's the difference between standard and premium membership?|
Find out which features you'll have access to as a premium member
|How do I update my profile?|
How to update various parts of your profile
|How do I add a profile picture?|
Adding photos to your profile, include a profile picture
|How do I add a showreel?|
Adding a showreel to your profile
|How do I add my own website?|
Linking to your personal website from Film and TV Pro
|How do I change my password?|
Changing your password
|Upload and playing issues with showreels|
General pointers for all your video issues.
|FTP: Using the site as a Candidate|
Here's a quick guide to the Tabs and Menu Options you'll see as a Job-Seeker on FTP
|How do I add my IMDb page?|
Link to your IMDb page from Film and TV Pro
|How do I get a receipt for my subscription?|
Need receipts to claim back your VAT or simply for your own records. Also, check your payment dates.
|Missing out on emails from us?|
Do you think you should be receiving emails but they're not getting through?
|How do I stop turning up in Google searches?|
How to ensure you don't turn up in Google searches.
|How do I change my email address?|
Changing and updating your email address.
|What are cookies?|
Find out what cookies are and how to enable them on your browser