Are you having problems with the Film and TV Pro website?
Browse the Frequently Asked Questions below to find the information you need.
If you can't find an answer, please contact our site support team
|How do I cancel my subscription?|
Want to cancel your monthly subscription? Worried your annual subscription will rebill you automatically?
|How do I delete my profile?|
What to do if you no longer want to be a member of Film and TV Pro
|How do I update my profile?|
How to update various parts of your profile
|Unregistered IP address has been viewing my profile|
How do I know who has been viewing me and what are these IP addresses?
|How do I stop turning up in Google searches?|
How to ensure you don't turn up in Google searches.
|What's the difference between standard and premium membership?|
Find out which features you'll have access to as a premium member
|How do I change my password?|
Changing your password
|How do I see who has been looking at my profile?|
Check your profile's views
|How do I add my own website?|
Linking to your personal website from Film and TV Pro
|How do I get a receipt for my subscription?|
Need receipts to claim back your VAT or simply for your own records. Also, check your payment dates.
|Missing out on emails from us?|
Do you think you should be receiving emails but they're not getting through?
|How do I change my email address?|
Changing and updating your email address.
|What are cookies?|
Find out what cookies are and how to enable them on your browser
|FTP: Using the site as a Candidate|
Here's a quick guide to the Tabs and Menu Options you'll see as a Job-Seeker on FTP
|Upload and playing issues with showreels|
General pointers for all your video issues.